Delivery / Shipping Policy
General Products
- Most orders are processed and shipped within 1–2 business days, Monday to Friday. Some orders may take up to 4–5 business days depending on stock availability or special handling.
- If your order is placed over the weekend or on a public holiday, it will be processed on the next business day.
- Once your package leaves our warehouse, you will receive an email with tracking details so you can monitor the delivery status.
- For domestic shipments within Indonesia, we prioritize JNE service.
- For international shipments, we use FedEx International Priority.
Surfboards
- For surfboard shipments, we offer delivery via Garuda Indonesia Cargo (Air), JNE Trucking (Land), or Airport Pickup by request.
- Our standard packaging includes bubble wrap and cardboard. Our cargo partners may add additional protective layers as needed.
- For wooden crate packaging and insurance, please contact us before placing your order.
- BGS is not responsible for any damage that may occur during shipment.
- Surfboard shipments are excluded from any promotions or discounts, unless otherwise stated.
- Shipping cost for the board may vary, so please contact us first for confirmation.