Delivery / Shipping Policy

General Products

  1. Most orders are processed and shipped within 1–2 business days, Monday to Friday. Some orders may take up to 4–5 business days depending on stock availability or special handling.
  2. If your order is placed over the weekend or on a public holiday, it will be processed on the next business day.
  3. Once your package leaves our warehouse, you will receive an email with tracking details so you can monitor the delivery status.
  4. For domestic shipments within Indonesia, we prioritize JNE service.
  5. For international shipments, we use FedEx International Priority.


Surfboards

  1. For surfboard shipments, we offer delivery via Garuda Indonesia Cargo (Air), JNE Trucking (Land), or Airport Pickup by request.
  2. Our standard packaging includes bubble wrap and cardboard. Our cargo partners may add additional protective layers as needed.
  3. For wooden crate packaging and insurance, please contact us before placing your order.
  4. BGS is not responsible for any damage that may occur during shipment.
  5. Surfboard shipments are excluded from any promotions or discounts, unless otherwise stated.
  6. Shipping cost for the board may vary, so please contact us first for confirmation.