100% Satisfaction Guarantee Return Policy - BGS Bali Surf Shop

Return & Refund Policy

ENGLISH:

Because of the wide range of products we host at our store we ask that customer worried about returns can contact us directly before purchasing your goods. You can message us directly via Messenger App on the website or call us at +62 878 61813103. We are happy to answer any questions about specific goods being shipped to worldwide locations. In general our return policy is: 100% Satisfaction guarantee.


We are happy to refund of replace any goods once arrived if they are found to not be exactly as ordered. Contact us here and we will assist you to do refund/return. All we ask is that you pay return postage and duties (if any) on your purchase.


Please return your goods with original labeling and packaging unworn/unused, in the condition you received it. We have the rights to decline your request if we found your goods arrived without original labeling and packaging, already worn/used, and not in the condition you received. Please refer to our return and refund policy.


Please note:

  1. Valid proof of purchase is required for all returns.
  2. Items must be returned within 21 days from the date of purchase to qualify for a refund or an exchange. Any item returned after the stated time period will be refused.
  3. For hygiene reasons, we are not able to accept returns on products that already used.
  4. We do not accept returns on items purchased on sale or with a promo code.
  5. Items must be returned in their original packaging, undamaged, unworn and properly secured. Therefore, please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. We cannot accept responsibility for any items lost or stolen in transit.
  6. The postage fee will be charged to the customer prior sending.
  7. We do not refund: PayPal fees, delivery cost, or any international tax or duties paid.

BAHASA INDONESIA:

Karena berbagai macam produk yang kami hosting di toko kami, kami meminta pelanggan yang khawatir tentang pengembalian dapat menghubungi kami secara langsung sebelum membeli barang Anda. Anda dapat mengirim pesan langsung kepada kami melalui Aplikasi Messenger di situs web atau menghubungi kami di +62 878 61813103.


Kami dengan senang hati menjawab pertanyaan tentang barang tertentu yang dikirim ke lokasi di seluruh dunia. Secara umum, kebijakan pengembalian kami adalah:Jaminan Kepuasan 100%. Kami dengan senang hati mengembalikan uang penggantian barang jika mereka ditemukan tidak persis seperti yang dipesan. Yang kami minta adalah Anda membayar ongkos kirim dan bea kembali (jika ada) pada pembelian Anda. Harap kembalikan barang Anda dengan label dan kemasan asli yang tidak digunakan / tidak digunakan, dalam kondisi Anda menerimanya.

Cart
Close
Back
Account
Close